Refund Policy
Refund Policy
This is an online service and no goods will be sent to the buyer.
Last updated: 11/13/2025 [mm/dd/yyyy]Thank you for shopping at G4MESHOP.COM (“G4MESHOP”, “we”, “us”, or “our”).
This Refund Policy explains when and how we can assist you with problems related to your digital purchases. Because we sell digital products only, refunds are very limited and handled on a case-by-case basis.
If you have any questions, you can always contact us at support@g4meshop.com.
1. Digital Products Only
G4MESHOP sells digital products only, such as:
- Game activation keys
- Digital wallet codes and gift cards
- Software licenses and similar digital content
No physical goods are shipped. Once a key or code is delivered, it is considered used and consumed, even if you have not redeemed it yet.
2. General Rule: No Refunds After Delivery
Because our products are digital and can be used immediately once revealed, all sales are generally final:
- We do not offer refunds simply because you changed your mind,
- Or because you no longer want or need the product,
- Or because you made a mistake when ordering (wrong game, wrong platform, wrong region, etc.), if the information was correctly shown on the product page.
Please make sure you carefully read the product description, platform, and region information before buying.
3. Exceptions: When We May Help
In limited situations, and always subject to our review, we may refund or replace a product. These exceptions are designed to cover genuine problems, not misuse.
You must contact us within 7 days of your purchase if you believe you qualify for an exception.
3.1 Non-Delivery Due to Technical Error
We may assist you if:
- You completed payment but did not receive any key or code, and
- Our system shows that delivery failed or there was a clear technical error on our side.
In these cases, we will first try to complete delivery. If we are unable to do so, we may consider a refund.
3.2 Defective or Invalid Keys
We may review your case if:
- The key or code is invalid on first activation attempt, or
- The key or code shows as already used on first activation attempt.
To investigate, we may ask you for:
- Your order number and account email
- A screenshot or video of the error message
- Information about the platform where you tried to redeem the key (Steam, Xbox, PlayStation, etc.)
If, after our investigation (and when needed, confirmation from the platform or supplier), we confirm that the key was defective at the time of delivery, we may:
- Provide a replacement key, or
- If a replacement is not possible, refund the purchase.
3.3 Wrong Product Delivered (Our Error)
If we delivered a different product than the one you ordered (for example, wrong edition, wrong platform) and it was clearly our mistake, we will correct it.
Depending on the situation, we may:
- Provide the correct product, or
- If that is not possible, refund the order.
3.4 Unauthorized or Fraudulent Transactions
If you believe a purchase was made without your authorization (for example, your payment method was used fraudulently), please contact us and your payment provider/bank immediately.
We may ask you for:
- Proof that you own the payment method or account,
- Any information or documents related to the suspected unauthorized use.
We will investigate the matter and may decide to refund the transaction where appropriate. We also reserve the right to suspend or close accounts involved in suspected fraud.
4. Conditions for Requesting Help
To request help under this Refund Policy, you must:
- Contact us at support@g4meshop.com within 7 days of your purchase;
- Provide your order number and the email address used for the purchase;
- Describe the problem in detail and, where relevant, include screenshots or videos of the error messages;
- Follow any additional reasonable instructions we give you (for example, attempting activation again, contacting the platform’s support, etc.).
If you contact us after more than 7 days, or if you refuse to provide the information we need, we may not be able to assist you.
5. Cases Not Eligible for Refund
Without limiting other parts of this Policy, the following situations are not eligible for refund:
- You bought the wrong product, platform, or region, but the product page clearly showed the correct information (for example, buying a Steam key for an Xbox account).
- You do not meet the minimum system requirements to run the game or software, where those requirements were available before purchase.
- You are unable to access your account on a third-party platform (e.g., Steam, Xbox, PlayStation, Epic Games, etc.) due to bans, penalties, forgotten password, security locks, or other issues unrelated to us.
- You are unhappy with the game or software (gameplay, graphics, content, difficulty, etc.).
- You requested a refund only after attempting to bypass region locks using VPNs, proxies, or other tools.
- We reasonably believe there is abuse, fraud, or an attempt to use our refund process in bad faith.
6. Chargebacks & Disputes
If you open a dispute or chargeback with your bank or payment provider without first giving us a reasonable chance to resolve the issue:
- We may suspend or permanently ban your G4MESHOP account;
- We may block future purchases from your account or payment method;
- We may provide evidence of delivery and activation to the payment provider;
- We may take further steps allowed by law to recover losses and fees caused by unjustified chargebacks.
If you have a problem with your order, please contact us first at support@g4meshop.com. In most genuine cases, it is faster and easier to resolve the issue directly with us.
7. How Refunds Are Processed (When Approved)
If we approve a refund:
- It will be issued to the same payment method used for the original purchase, whenever possible.
- The time it takes for the refund to appear in your account depends on your bank or payment provider. We have no control over their processing times.
In some cases, we may be unable to issue a refund if technical or legal limitations prevent sending funds back through the original method. In such rare situations, we will discuss available options with you.
8. Relationship to Terms & Conditions
This Refund Policy is part of and should be read together with our Terms and Conditions and Privacy Policy, which are available on our website.
- If there is any conflict between this Refund Policy and the Terms and Conditions, the Terms and Conditions shall prevail to the extent permitted by law.
9. Changes to This Refund Policy
We may update or modify this Refund Policy from time to time. When we do:
- We will post the updated version on this page; and
- We may update the “Last updated” date at the top.
Your continued use of our website and services after changes are posted means you accept the updated policy. If you do not agree with the changes, you should stop using our services.
