Help
FAQ
Frequently asked questions about G4MESHOP orders, delivery, and accounts.
How are digital keys delivered?
After payment clears (and any risk review finishes), keys appear in your order history and are emailed when transactional mail is enabled.
Why is my order under review?
Some payments are held briefly for fraud checks. Most clear automatically; support can help if a review takes longer than expected.
Can I change region or platform after purchase?
No. Choose the correct region and platform on the product page before checkout. Restrictions listed there apply.
I did not get my key
Check your account order history first, then open a support ticket with the order ID.
How do refunds work?
See our refund policy. Revealed or activated keys are typically not refundable.