Refund Policy

Because most products are digital keys delivered instantly, refunds are limited and reviewed case by case.

Eligible situations

• You did not receive a deliverable after a successful payment and our support team confirms non-delivery.
• The product key is verified defective or invalid through our support process and cannot be replaced.
• A duplicate charge or clear billing error occurred.

Generally not refundable

• Keys that have been revealed, redeemed, or activated.
• Buyer’s remorse after successful delivery of a working product.
• Region, platform, or edition mismatches clearly disclosed on the product page before purchase.

How to request a refund

Open a ticket on the support page with your order number, describe the issue, and include relevant screenshots. Approved refunds are returned to the original payment method when possible.